Have questions about shopping at Willow's Lantern?
We have answers!
If you have questions or comments about any of the products
on Willow's Lantern, please contact
us.
If you have any comments or questions about our website, please
send an e-mail to our webmaster.
What is PayPal?
Founded in 1998, PayPal, an eBay Company, enables any individual or business
with an email address to securely, easily and quickly send and receive payments
online. PayPal's service builds on the existing financial infrastructure
of bank accounts and credit cards and utilizes the world's most advanced
proprietary fraud prevention systems to create a safe, global, real-time
payment solution.
PayPal has quickly become a global leader in online payment solutions with
86.6 million account members worldwide. Available in 56 countries and regions
around the world, buyers and sellers on eBay, online retailers, online businesses,
as well as traditional offline businesses are transacting with PayPal.
For more information about PayPal, please visit the PayPal
website.
Is it safe to shop online
using PayPal?
Absolutely. It's the main reason that we chose PayPal to handle the shopping
cart functionality for Willow's Lantern. All personal and
financial information is protected by PayPal. For more information about PayPal's
Privacy, Prevention, and Protection plans, please visit the PayPal
website.
Does PayPal share my personal
or financial information?
The only personal information that we receive from PayPal is the minimum necessary
in order to fulfill your order (specifically your name, e-mail, address, and
products ordered).
We do NOT receive ANY financial information related to your
order from PayPal. All personal and financial information is
protected by PayPal. For more information about PayPal's Privacy,
Prevention, and Protection plans, please visit the PayPal
website.
Does Willow's Lantern share
my personal or financial information?
Absolutely not! The only personal information that we receive is the minimum
necessary in order to fulfill your order (name, e-mail, address, and products
ordered). And we do NOT use that information for any other purpose.
While we DO maintain a subscription-based mail list to advise
members of specials and other information about Willow's Lantern,
inclusion on our mailing list is entirely voluntary - placing
an order on Willow's Lantern will NOT place
you on our mailing list. If you want to join our mailing list,
you can do so on our Contact
Us page.
We do NOT receive ANY financial information related to your
order from PayPal. All personal and financial information is
protected by PayPal. For more information about PayPal's Privacy,
Prevention, and Protection plans, please visit the PayPal
website.
What are the charges for
shipping and handling?
Willow's Lantern ships all packages via Canada Post Xpresspost™. Shipping
and handling charges are based on the size and weight of the items and the
size of the packaging required. Some example are:
- $3.50 shipping charge for Fairy Doors
- $5.00 shipping charge for Beeswax Candles (they're bulky
and brittle so we take extra care!)
- $5.00 shipping charge for Linen Sprays
- $10.00 shipping charge for Bath Salts (they're heavy!)
I didn't receive a confirmation
e-mail for my order. Why not?
Many mail service providers (Sympatico, Rogers, Hotmail, MSN, Yahoo!, AOL,
etc.) have filters that may identify the PayPal confirmation emails as spam.
We have no control over this issue and cannot fix it from our end. Personal
spam protection software running on your PC may also be the culprit - check
your junk mail folder just in case.
Contact
us if you did not receive a confirmation email and we'll
happily supply you with your order's tracking number.
How long will it take for
my package to arrive?
Willow's Lantern ships all packages via Canada Post Xpresspost™. Xpresspost
delivers the next business day locally and regionally, and 2 business days
nationally between most major Canadian centres. Deliveries to the U.S.A. generally
arrive within 3 to 5 business days.
I didn't receive my package.
What do I do?
Contact
us if you suspect that your order has been lost or delayed
and we will track it down. We can also provide you with your
order's tracking number for you to check the status with Canada
Post.
Can I cancel
my order?
Contact
us immediately if you want to cancel an order.
Please include your PayPal transaction ID to assist with
the cancellation process. Although we will do our best to
cancel your order at once, our ability to do so depends on
when the order was placed and when you contact us to cancel
it. We therefore cannot guarantee that we will cancel your
order before it ships.
Can I return
my order?
We happily accept returns of UNUSED AND UNOPENED products if we receive your
product return within 30 days of the PURCHASE date. All items must be returned
UNUSED AND UNOPENED in their original packaging and with a copy of their PayPal
sales receipt. We regret that we do not refund original shipping costs with
the return.
